Dynamics 365 brings together the best of Microsoft CRM and ERP cloud offerings into one cloud service with specific, purpose-built, apps for each of your key business processes – like Finance, Sales, Customer Service, etc. Dynamics 365 provides a modern and familiar experience with built-in insights, intelligence and workflow. 

What’s it actually made up of?

Dynamics 365 uses a new common data model so that you don’t have to change between different apps. Data and processes are presented where it is needed, in the interface and on the device of choice, in an intuitive and convenient way.

  • CRM and ERP cloud solutions are unified into one cloud service with new purpose-built apps to help manage specific business functions, including: Sales, Customer Service, Finance, Field Service, Operations, Marketing and Project Service Automation.

  • Power BI and Cortana Intelligence the business intelligence tools used for reporting and dashboarding across lots of data sources,.are natively embedded to help companies achieve their business goals with predictive insights, prescriptive advice and actionable next steps. Azure IoT brings device data to enable preemptive action to business functions like field service.

  • Deep integration between Dynamics 365 and Office 365 brings together the two worlds of business process and personal productivity. With Dynamics 365, the structured workflow of business apps is connected with the unstructured work of collaboration and productivity for empowered employees and a much more productive experience.
  • Third party extensions or solutions necessary in some industry sectors can be purchased from the new AppSource apps store. Microsoft AppSource helps you discover and try apps, add-ins and content packages from Microsoft-certified partners, including those built on top of Microsoft Dynamics, Office, Cortana Intelligence and Azure