Many of our customers come to us after they’ve already had a different provider deploy Microsoft Dynamics 365 Business Central, but they’ve been unsatisfied with the results. Whether the system implementation has totally failed, or the deployment has simply not delivered all the functionality the client was anticipating, issues with Business Central implementation are all too common. Business Central implementation is a costly and time-consuming process, and as an ERP system is crucial to the daily functioning of any business, you really can’t afford to get it wrong.

Learn more about the reasons a Business Central implementation can fail, and get our tips for setting yourself up for success.

Why A Business Central System Implementation Can Fail

Business Central implementation is a very complex process, with much preparation required and many moving pieces to manage. For less experienced or knowledgeable providers – especially those trying to push through a high volume of implementations quickly – it is very easy to overlook something that seems small but later turns out to be crucial. Being aware of some of the common issues that can lead to failure can help you avoid disaster down the road. Let’s examine some of the issues that may arise during the implementation of Business Central.

Not Including the Right Stakeholders in the Planning Process

Oftentimes, the leadership and executive team make the majority of the buying decisions in an organization, but this leaves out the employees that will actively be using the solutions the company chooses to invest in.

When mapping out your Business Central implementation, include employees from all departments that may potentially make use of the ERP, including finance, operations, accounting, and even manufacturing and warehouse. By involving employees from various departments in the planning process, you can ensure that you are taking into account constructive feedback that will help Business Central work effectively with your current business processes.

Issues with Customizations

Dynamics 365 Business Central is a highly flexible and customizable technology, but opting for too many customizations, or ones that are too complex, can often cause confusion during the implementation process.

To start with, it is important to pick out the customizations that will serve the needs of your business best. Planning out these customizations at an earlier stage can help reduce obstacles down the road or after implementation.

Issues with Data Migration

Most organizations have a large amount of important data that needs to be migrated, but sometimes a data migration can be unsuccessful due to the amount of data being pushed, the framework being used to migrate the data, or the capabilities of the new system.

Before migrating all your data, it is important to test data compatibility between the systems with a small set of data. The more data you have, the more complex the migration process becomes and can lead to faulty data migration if not tested properly.

Inadequate Testing

Sometimes companies neglect to test the software thoroughly before the go-live date, and this causes issues once the software officially goes live.

It is important to have your employees test out Dynamics 365 Business Central before it goes live so they can make sure everything is working as planned and catch any technical issues to prevent larger issues down the line.

Inadequate Staff Training

Implementing a completely new ERP can be confusing and complex, and if you don’t invest in training your employees, they might find the learning curve to be frustrating.

During the implementation process, continue to involve and update your employees with what is going on at each stage. Provide a substantial amount of training so that when the go-live date comes, they feel comfortable using the new system.

Choosing the Wrong Partner

Ultimately, since end-users need to rely on a Microsoft Partner to sell and deploy the platform for them, your choice of Partner and your working relationship is the biggest factor in the success or failure of your Business Central system implementation.

Choosing the right Microsoft Partner can be challenging, but a few things you can keep in mind to make the selection process simpler are their industry experience, relationship with Microsoft, implementation parameters, extent of support, and ability to accommodate scaling.

By choosing a partner like EFOQUS, you can exhale deeply knowing that you are working with an organization that prioritizes their relationships with clients and puts in tireless efforts to ensure that the solutions developed meet the unique needs of your business. That commitment, combined with our deep experience and expertise with Dynamics 365 Business Central, is why so many users come to us to help them fix their failed system implementation.

Let EFOQUS Help with Your Business Central Implementation

Maybe your organization has recently tried to implement Dynamics 365 Business Central and found that it is not up to your standards, or something must have gone wrong along the way, or maybe you haven’t implemented it yet but are considering it. No matter what the situation is, the experts at EFOQUS can help.

We have extensive experience fixing issues with Business Central implementation as well as carrying out the implementation from start to finish. Get in touch with us today to discuss how we can help your organization make the most of your Dynamics 365 Business Central ERP system.